NHTSA Complaint #10519346 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT A BANGING NOISE WAS HEARD FROM THE REAR WHEN DRIVING OVER BUMPS AND THE FRONT END WOULD EXHIBIT AN ABNORMAL CREEPING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE. THE DEALER TIGHTENED THE REAR END LINKS HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY ADVISED THE CONTACT THAT THERE WAS NOTHING THEY COULD DO TO CORRECT THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE.THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 148 AND THE CURRENT MILEAGE WAS 5,000. UPDATED 07/10/13*LJ THE CONSUMER STATED AS OF 6/25/2013 THE FRONTEND NOISE HAD WORSENED. THE CONSUMER DROVE TWO OTHER VEHICLES THAT HAD NO FRONT END NOISE. UPDATED 07/19/2013 *JS