NHTSA Complaint #10515795 — 2008 SUBARU OUTBACK

VEHICLE WILL LOOSE ACCELERATION WITHOUT WARNING. THIS HAS HAPPENED SIX (6) TIMES. WHEN THIS OCCURS PRESSING THE GAS PEDAL DOES NOTHING. THE VEHICLE'S SPEED IMMEDIATELY DROPS TO ABOUT 5 MPH. THE "ENGINE" AND "CRUISE" LIGHTS ILLUMINATE. THE TACHOMETER CONTINUALLY FLUCTUATES BETWEEN 2500AND 3000 RPM DURING THIS TIME, . ONE MUST PULL OVER AND TURN OFF THE ENGINE, LET IT SET FOR A FEW MINUTES THEN RESTART THE ENGINE IN ORDER TO RESET THE ACCELERATION SYSTEM. WE HAVE HAD SEVERAL NEAR ACCIDENTS AS DRIVERS BEHIND OUR VEHICLE NEEDED TO SWERVE AWAY FROM OUR VEHICLE AS IT LOST ACCELERATION. SUBARU PERFORMED THE FOLLOWING. 1. FLASHED THE ENGINE CONTROL MODULE (ECM) CODE TWICE. 2. REPLACED THE GAS PEDAL ASSEMBLE TWICE 3. REPLACED THE ENGINE WIRING HARNESS ONCE 4. REPLACED THE ENGINE CONTROL MODULE (ECM) ONCE. I HAVE THREE (3) SERVICES CASES RECORDED WITH SUBARU OF AMERICA (SOA). THE CASE NUMBERS ARE AS LISTED. > 1-2810691799 FILED ON DECEMBER 17, 2012 > 1-2888482660 FILED ON DECEMBER 26, 2012 > 1-4032748404 FILED ON MAY 21, 2013 THE ECM WAS REPLACED ON MAY 29, 2013 AND WE HOPE THIS WILL RESOLVE THE PROBLEM. HOWEVER DURING THIS TEN (10) MONTH PERIOD OF TIME SOA ALWAYS PROMISED TO CORRECT THE PROBLEM YET DID SO RELUCTANTLY. AS THE NUMBER OF INCIDENTS WENT FROM 3 TO 6 SOA CUSTOMER SERVICES WAS NOT AT ALL CUSTOMER ORIENTATED. THESE FAILURES ARE A SAFETY ISSUE. ACCIDENT, INJURY OR DEATH COULD HAVE BEEN THE END RESULT OF ANY OF THESE INCIDENTS. WE HAVE BEEN VERY LUCKY BUT HONESTLY DO NOT KNOW THAT THE PROBLEM HAS BEEN RESOLVED. *TR