NHTSA Complaint #10515086 — 2004 TOYOTA SIENNA

STRUCTURE:BODY:HATCHBACK/LIFTGATE issue reported to NHTSA

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Complaint Details

ODI Number	10515086
Vehicle	2004 TOYOTA SIENNA
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE
Date of Incident	July 24, 2012
Date Filed	June 4, 2013
Mileage	88,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

OUR LOCAL TOYOTA DEALER REPLACED THE LIFT GATE STRUTS DUE TO A RECALL EVEN THOUGH THE ORIGINAL STRUTS WERE FINE. AFTER THE REPLACEMENT, THE NEW STRUTS DO NOT WORK PROPERLY DURING WARM WEATHER. THE LIFT GATE WILL PARTIALLY GO DOWN AND THEN THE LIFT GATE JERKS BACK UP AND DOES NOT CLOSE. THE DEALER WAS CONTACTED ABOUT THIS PROBLEM AND THE CAR WAS TAKEN BACK IN. DEALER SAID THEY "DIDN'T KNOW WHAT TO DO" AND WOULD CONTACT TOYOTA AND CALL US BACK. THEY NEVER DID. *TR

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