NHTSA Complaint #10493780 — 2004 TOYOTA SIENNA

I PURCHASED A 2004 TOYOTA SIENNA IN JULY OF 2007 IMMEDIATELY HAD PROBLEMS WITH THE BACK HATCH HYDRAULICS. TOYOTA FIXED THE HATCH BECAUSE IT WAS UNDER WARRANTY. THE SLIDING PASSENGER DOORS WOULD BE DELAYED BUT WOULD WORK. I DISCUSSED IT WITH SERVICE BUT THE DOOR WAS WORKING SO IT WAS NOT DOCUMENTED IN MY FILE. TOYOTA THEN SENT A NOTICE ABOUT THE SPARE TIRE RACK. I HAD THAT REPLACED. THE SLIDING DOOR CABLE SNAPPED. TOYOTA ISSUED AN EXTENDED WARRANTY FOR SIENNAS WITH LESS THAN 120,000 MILES OR 9 YEARS. I MET THE NINE YEAR CRITERIA BUT HAD TOO MANY MILES ON THE CAR. TOYOTA KNOWS MILES ON THE CARE HAVE NOTHING TO DO WITH THE CABLE MALFUNCTION. IT IS A MATERIAL AND DESIGN PROBLEM BUT THEY REFUSE TO OWN UP TO THE PROBLEM. I WANT TO TOYOTA TO REPAIR THE DOORS ON THE VAN. THE DOOR WILL JUST COME OPEN. THEN THE BATTERY DIES BECAUSE THE LIGHT WILL DRAIN THE CAR. WE ARE LEFT STRANDED IN THE COLD OF WINTER. THE COST FOR TOYOTA TO REPAIR THE DOOR IS $2,300.00. THIS IS ABSURD!! THE PROBLEM IS MATERIALS AND DESIGN. TOYOTA SHOULD NOT BE ALLOW TO MAKE ITS CUSTOMERS PAY FOR THEIR ERRORS NOR SHOULD THEY BE ALLOWED TO ENDANGER THE SAFETY AND LIVES OF ITS CUSTOMERS. *TR