NHTSA Complaint #10514664 — 2000 FORD WINDSTAR

WHILE HAVING NEW TIRES INSTALLED, I WAS MADE AWARE THAT THE SUB FRAME WAS RUSTED AND HAD HOLES IN IT. I HAD GOT A RECALL NOTICE THE DAY AFTER FORD PUT A NEW REAR AXLE IN THE WINDSTAR. (DID THEY NOT KNOW ABOUT THE NEW RECALL?) AFTER HAVING THE SUB FRAME KIT PARTS INSTALLED, THE PASSENGER SIDE SUB FRAME WAS PERFORATED, THE NOISE FROM THE RIGHT SIDE UNDER PASSENGER FEET STARTED. I WENT BACK TO DEALER THAT DID THE REPAIRS (BILL BROWN IN LIVONIA, MI>) THEY SAID EVERYTHING WAS TIGHT AND VEHICLE IS SAFE TO DRIVE. THE NOISE HAS GOT WORSE AND LOUDER. I CALLED FORD IN DEARBORN AND THEY SAID IF BILL BROWN SAYS ITS SAFE THEN IT IS SAFE? I HAVE TO DRIVE THIS CAR AND THE FACT THAT IS MAKES NOISE HAS ME CONCERNED. RAN IT BY BILL BROWN AFTER 6 MONTHS AND TOOK THE SERVICE GUY FOR A RIDE AND HE SAID HE SHOULD LOOK AT IT. THE CAR STARTED TO PULL TO LEFT AND I WENT TO THE TIRE SHOP. WENT BY FOR A TIRE ROTATION AND ALIGNMENT, WAS INFORMED THE SUB FRAME IS CRACKED AND ONLY HAS 10 PERCENT OF METAL LEFT HOLDING IT TOGETHER. GOING TO DEALER THIS WEEK...................LETS SEE IF IT IS SAFE TO DRIVE STILL! *TR