NHTSA Complaint #10514321 — 2011 TOYOTA SIENNA

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	10514321
Vehicle	2011 TOYOTA SIENNA
Component	STRUCTURE:BODY:DOOR
Date of Incident	May 29, 2013
Date Filed	May 30, 2013
Mileage	77,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE POWER SLIDING DOORS FAILED ON THE VEHICLE AND WHILE I WAS DRIVING DOWN THE ROAD THE DOOR STARTED SLIDING OPEN. MY KIDS WERE SAFELY FASTENED IN THEIR SEATBELTS BUT THE LATCH AND SAFETY LATCHES BOTH FAILED AND THIS COULD HAVE RESULTED IN AN ACCIDENT OR INJURY. THE DEALER SAID THE LATCHES CORRODED WHICH CAUSE THE FAILURE AND PROPER LUBRICATION COULD HAVE PREVENTED THE DEFECT BUT I CAN'T FIND THAT ANYWHERE IN THE SERVICE MANUAL AND I ASKED THE DEALER TO SHOW ME THAT ON THEIR LIST OF CHECKS AND HE DID NOT HAVE ANY DOCUMENTATION THAT THEY CHECK THAT. I HAVE HEARD THAT MANY OF THESE LATCHES FAIL AND NEED TO BE REPLACED BUT TOYOTA DOESN'T SEEM TO THINK IT IS AN ISSUE. *TR

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