NHTSA Complaint #10514284 — 2010 MERCURY MARINER

A YEAR AGO IN JULY OF 2012 NOT SURE THE APPROXIMATE DATE, I WAS ON MY WAY TO WORK AND ALL OF A SUDDEN EVERYTHING JUST CUT OFF. I'M IN THE MIDDLE OF THE ROAD, ACCELERATOR TO THE FLOOR AND NOTHING. I TOOK THE CAR TO THE DEALERSHIP SAME DAY AND THEY HAD IT ALL DAY LONG AND COULDN'T FIGURE OUT WHAT CAUSED THE SHORT AND SENT ME ON MY WAY. NOW PRESENT DAY WHICH IS A BOUT A YEAR LATER I TAKE MY CAR IN FOR A SIMPLE SAFETY INSPECTION, WAIT 10 MINUTES FOR THE PORTER TO BRING ME MY CAR TO FIND OUT ITS IDLING AND THE ACCELERATOR IS TO THE FLOOR AND ITS NOT MOVING. THE GENTLEMEN COMES IN AND TELLS ME ITS MY THROTTLE BODY GOING OUT ON THE CAR, HE TOLD ME THIS HAS HAPPENED TO SEVERAL PEOPLE AND THE PART IS ON BACK ORDER. HE SAID A GUY HAS HAD HIS CAR SITTING THERE FOR 10 DAYS AND THE PART HAS YET TO COME IN. THEY TELL ME THIS NEEDS TO BE REPLACED, BUT IRONICALLY ENOUGH MY WARRANTY EXPIRED 4 DAYS AGO MAY 25,2013, WHICH I WASN'T AWARE OF. I WAS AT THE DEALER 2 MONTHS PRIOR GETTING A OIL CHANGE THIS DIDN'T DAWN ON YOU TO TELL ME IT WAS GOING TO EXPIRE. SO I CAME TO YOU WITH THIS PROBLEM A YEAR AGO YOU HAD NO CLUE AND SAID HAVE A GREAT DAY, I'VE BEEN IN EVERY 3 MONTHS OR SO FOR OIL CHANGES SINCE THAT INCIDENT, AND YOU COULDN'T HAVE NOTICED THIS PROBLEM BEFORE MY WARRANTY EXPIRED AWFULLY CONVENIENT. I'M AMAZED WITH ALL THE COMPLAINTS AND PROBLEMS I'VE SEEN ABOUT THIS SAME ISSUE AND NO RECALL HAS BEEN MADE. THIS IS DANGEROUS. WHAT IT TELLS ME IS THAT FORD DOESN'T CARE ABOUT THEIR CONSUMERS ENOUGH TO TAKE THIS MATTER SERIOUSLY AND CORRECT THIS ERROR. *TR