NHTSA Complaint #10514145 — 2013 FORD FOCUS

I PURCHASED THE 2013 FORD FOCUS BRAND NEW ON 2-09-13. CAR BARELY HAS 1800 MILES ON IT. WHILE SLOWING DOWN IN A SCHOOL ZONE TO 15MPH, I NOTICED THE CAR SEEMED TO LOSE POWER, AND FEEL SHAKY. ONCE PAST THE SCHOOL ZONE I ACCELERATED TO 20MPH AND CAR SHIFTED ROUGHLY INTO GEAR WITH A BUMPING NOISE. I PULLED OVER AND STOPPED AND TURNED OFF THE ENGINE. AFTER RESTARTING CAR INITIALLY SEEMED FINE. EXACTLY ONE WEEK LATER SAME THING HAPPENED AGAIN WHEN IN SUPERMARKET PARKING LOT. THIS TIME HOWEVER THE ORANGE ENGINE SERVICE LIGHT THAT LOOKS LIKE AN OUTLINE OF THE ENGINE APPEARED ON THE DASHBOARD PANEL. I STOPPED THE CAR AGAIN. WHEN RESTARTING THE LIGHT WENT OUT BUT REAPPEARED ON THE 2 MILE DRIVE HOME FROM THE STORE. CAR ALSO SEEMED TO LOSE POWER AND NOT ACCELERATE WHEN I NEEDED IT TO. I CALLED MY DEALERSHIP 1ST THING AND WAS TOLD IT'S MOST LIKELY A SENSOR ISSUE AND VERY MINOR BUT I MADE AN APPOINTMENT AND TOOK THE CAR IN. THE DEALERSHIP RAN COMPUTER DIAGNOSTICS AND SERVICE MGR. CAME IN AND TOLD ME 2 ERROR CODES SHOWED UP OF TRANSMISSION MALFUNCTION/ AND POSSIBLE FAILURE! A BRAND NEW CAR!!! THEY STARTED TALKING ABOUT REPLACING THE TRANSMISSION AND THE ON BOARD COMPUTER, ETC.. BUT DEALERSHIP CAN'T REPAIR MY CAR AT THIS TIME BECAUSE A SPECIALIST THEY DON'T HAVE ON STAFF NEEDS TO BE CALLED IN. SO I HAVE AN UN SAFE, UNRELIABLE NEW CAR SITTING IN MY DRIVEWAY. 15 CALLS TO DEALERSHIP AND TO FORD'S CUSTOMER RELATIONS NUMBER AND I CAN'T EVEN GET AN APPOINTMENT TO GET THE CAR LOOKED AT FURTHER TO DETERMINE HOW DEFECTIVE IT IS!!! WHAT A LEMON! NO MATTER HOW THIS IS RESOLVED, WILL NEVER DO BUSINESS WITH FORD AGAIN. THEY SEEM UNCONCERNED WITH THE SAFETY ISSUES THIS DEFECT IS CAUSING AND THEY HAVE THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH!! *TR