NHTSA Complaint #10512881 — 2004 DODGE DURANGO

I TOOK MY VEHICLE IN FOR AN OIL CHANGE, THE REPAIR REP CALLED TO TELL ME THAT THERE WAS A LOUD KNOCKING/TICKING SOUND WHEN HE STARTED THE ENGINE. I DROPPED THE VEHICLE OFF THE NIGHT BEFORE AND THERE WAS NO KNOCKING OR TICKING SOUND. AFTER CONTACTING MY WARRANTY COMPANY AND GIVEN THE REPAIR SHOP PERMISSION TO BREAK DOWN THE VEHICLE OVER THE PAST 3 WEEKS THAT MY TRUCK HAS BEEN IN THE SHOP, THEY NOW ARE TELLING ME THAT THE PISTON/ROD IS BROKE AND IS LYING IN THE OIL PAN. I RESEARCHED THIS PROBLEM ON THE INTERNET AND FOUND THAT THIS IS A MAJOR PROBLEM OCCURRING WITH DODGE DURANGO'S. WHY HASN'T THERE BEEN AN INVESTIGATION DONE AND RECALLS ON THIS MATTER? IT CAN'T BE A COINCIDENCE THAT A WIDE SPREAD OF DURANGO OWNERS ARE HAVING THIS PROBLEM, WHICH IS RESULTING IN SEVERAL THOUSANDS OF DOLLARS IN REPAIRS AND ENGINE REPLACEMENT AT THE CUSTOMERS EXPENSE BECAUSE THESE WARRANTY COMPANIES ARE RIPPING PEOPLE OFF COVERING LITTLE OR NOTHING OF THE COST IN REPAIRS AND REPLACEMENT. *TR