NHTSA Complaint #10512019 — 2011 FORD EXPEDITION

SEATS issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	10512019
Vehicle	2011 FORD EXPEDITION
Component	SEATS
Date of Incident	May 14, 2013
Date Filed	May 14, 2013
Mileage	11,800 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

THE STANDARD HEADREST IN THE 2011 FORD EXPEDITION PROTRUDES FORWARD SO MUCH THAT I CANNOT SIT WITH MY BACK AND SHOULDERS LEANING TO THE BACK OF THE SEAT WITHOUT PUSHING MY HEAD FORWARD, CAUSING UPPER BACK AND NECK PAIN. I'VE DRIVEN THE CAR TWO DAYS AND MY NECK HURTS. THE DEALERSHIP OFFERED NO SOLUTION TO THE PROBLEM AND MY INTERNET RESEARCH SHOWED THAT MANY OTHER FACE THE SAME CHALLENGE. SOME ARE REMOVING THE HEADREST, WHILE OTHERS ARE BENDING THEM BACK. NEITHER SOUNDS SAFE TO ME AND IT SEEMS FORD COULD CORRECT THIS PROBLEM. *TR

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Other SEATS Complaints

#10550774 — November 4, 2013 — THE VEHICLE HEAD REST IS PERMANENTLY TILTED FORWARD AND CANT BE ADJUSTED. THIS PRESENTS AN UNCOMFORTABLE AND UNSAFE ...

#10460996 — June 8, 2012 — TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT STATED THAT THE ANGLE OF THE HEAD REST DESIGN WAS CAUSING P...

#10434416 — November 6, 2011 — SEVERE NECK PAIN DUE TO DRIVER AND FRONT PASSENGER HEAD RESTS IN 2011 FORD EXPEDITION. THE EXTREME ANGLE OF THE FRONT...

#10432546 — October 24, 2011 — DRIVER AND FRONT PASSENGER HEAD RESTS AT VERY ACUTE ANGLES. WITHOUT ALTERING THE HEAD RESTS IT APPEARS ANY CRASH IMP...

#10421425 — August 25, 2011 — THE HEADREST ON THE 2011 FORD EXPEDITION ARE HORRENDOUS AND UNCOMFORTABLE. I WORK FOR THE FIRE DEPT. AND I USE THIS V...

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