NHTSA Complaint #10421425 — 2011 FORD EXPEDITION

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	10421425
Vehicle	2011 FORD EXPEDITION
Component	SEATS
Date of Incident	July 23, 2011
Date Filed	August 25, 2011
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE HEADREST ON THE 2011 FORD EXPEDITION ARE HORRENDOUS AND UNCOMFORTABLE. I WORK FOR THE FIRE DEPT. AND I USE THIS VEHICLE 12 TO 16 HOURS A DAY, ALONG WITH OTHER EMPLOYEE'S. THE ANGLE OF THE NEW HEADREST IS VERY UNCOMFORTABLE AND THERE IS NO POSSIBLE ADJUSTMENT TO GET INTO A COMFORTABLE POSITION. I HAVE TRIED TO RAISE/LOWER THE SEAT AND CHANGE THE POSITION OF THE SEAT TO NO AVAIL. THANKS TO THIS "NEW DESIGN" ON THE HEADREST I AM TAKING IBUPROFEN DAILY AT WORK. MY CHEVY TAHOE IS MORE COMFORTABLE. MY DEPT HAS 3 OTHER FORD'S WITH THIS STYLE HEADREST AND EVERYONE COMPLAINS ABOUT IT. FORD NEEDS TO CORRECT THIS PROBLEM AND REPLACE THE HEADREST AT NO COST TO THE BUYERS. FYI.. ALSO OUR FIRST RESPONDER CAR WAS PURCHASED IN JUNE 2011 - AT 850 MILES WE HAD TO REPLACE THE MAIN COMPUTER ALREADY!!!! GREAT JOB FORD. *TR

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Other SEATS Complaints

#10550774 — November 4, 2013 — THE VEHICLE HEAD REST IS PERMANENTLY TILTED FORWARD AND CANT BE ADJUSTED. THIS PRESENTS AN UNCOMFORTABLE AND UNSAFE ...

#10512019 — May 14, 2013 — THE STANDARD HEADREST IN THE 2011 FORD EXPEDITION PROTRUDES FORWARD SO MUCH THAT I CANNOT SIT WITH MY BACK AND SHOULD...

#10460996 — June 8, 2012 — TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT STATED THAT THE ANGLE OF THE HEAD REST DESIGN WAS CAUSING P...

#10434416 — November 6, 2011 — SEVERE NECK PAIN DUE TO DRIVER AND FRONT PASSENGER HEAD RESTS IN 2011 FORD EXPEDITION. THE EXTREME ANGLE OF THE FRONT...

#10432546 — October 24, 2011 — DRIVER AND FRONT PASSENGER HEAD RESTS AT VERY ACUTE ANGLES. WITHOUT ALTERING THE HEAD RESTS IT APPEARS ANY CRASH IMP...

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