NHTSA Complaint #10460996 — 2011 FORD EXPEDITION

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	10460996
Vehicle	2011 FORD EXPEDITION
Component	SEATS
Date of Incident	May 26, 2012
Date Filed	June 8, 2012
Mileage	200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT STATED THAT THE ANGLE OF THE HEAD REST DESIGN WAS CAUSING PAIN TO HER NECK. THE DEALER WAS MADE AWARE OF THE FAILURE AND SUGGESTED TO THE CONTACT THAT THE HEAD REST BE TURNED AROUND OR REMOVED COMPLETELY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200.

Related Complaints for the 2011 FORD EXPEDITION

Other SEATS Complaints

#10550774 — November 4, 2013 — THE VEHICLE HEAD REST IS PERMANENTLY TILTED FORWARD AND CANT BE ADJUSTED. THIS PRESENTS AN UNCOMFORTABLE AND UNSAFE ...

#10512019 — May 14, 2013 — THE STANDARD HEADREST IN THE 2011 FORD EXPEDITION PROTRUDES FORWARD SO MUCH THAT I CANNOT SIT WITH MY BACK AND SHOULD...

#10434416 — November 6, 2011 — SEVERE NECK PAIN DUE TO DRIVER AND FRONT PASSENGER HEAD RESTS IN 2011 FORD EXPEDITION. THE EXTREME ANGLE OF THE FRONT...

#10432546 — October 24, 2011 — DRIVER AND FRONT PASSENGER HEAD RESTS AT VERY ACUTE ANGLES. WITHOUT ALTERING THE HEAD RESTS IT APPEARS ANY CRASH IMP...

#10421425 — August 25, 2011 — THE HEADREST ON THE 2011 FORD EXPEDITION ARE HORRENDOUS AND UNCOMFORTABLE. I WORK FOR THE FIRE DEPT. AND I USE THIS V...

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