NHTSA Complaint #10507177 — 2005 CHEVROLET SUBURBAN

THE REAR WINDOW IN THE REAR LIFT DOOR HAS DELAMINATED AND CRACKED AT THE PASSENGER SIDE OF THE WINDOW CAUSING THE WINDOW SHIFT. I CALLED GENERAL MOTORS ON 3/26/13 AT 4PM AND TALKED TO A PHONE REP. THE CASE #[XXX]WAS GIVEN TO ME BY REP. [XXX]@ 866-790-5600 EXT.[XXX]. I WAS ADVISED TO GO TO THE CHRONIC CHEV. DEALER IN GRIFFIN GA. WHERE I PURCHASED THE VEHICLE SO THEY COULD SEE THE SITUATION. THE AREA DIST. MANAGER WAS CALLED. BOTTOM LINE, I WAS TOLD THAT THEY COULD DO NOTHING AS IT WAS DUE TO "AGE, WEAR AND TEAR". THE DEALER SAID IT WOULD COST $862.00 & $200.00 TO INSTALL. THEY ALSO SUGGESTED I COULD CALL SAFELITE AUTO AND THEY WOULD INSTALL AN AFTER MARKET GLASS FOR $462.90, PARTS & LABOR. I HAVE SEEN MANY COMPLAINTS ONLINE REGARDING THIS ISSUE AND GENERAL MOTORS WILL DO NOTHING. I DID SEE THE NEW SUBURBAN AND SEEN CHANGES IN THE WAY THE WINDOW IS MOUNTED. SOMETHING NEED TO BE DONE! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR