NHTSA Complaint #10507095 — 2003 HONDA PILOT

OUR 2003 HONDA PILOT HAS NOW STUCK US TWICE. MY WIFE WAS STUCK IN A PARKING LOT THE OTHER NIGHT FOR OVER AN HOUR TRYING TO GET HER KEY IN THE IGNITION. THE PREVIOUS WEEK THE KEY DID THE SAME THING BUT EVENTUALLY WENT IN AND THEN DIDN'T WANT TO TURN TO THE START POSITION. UNFORTUNATELY THE AREA MY WIFE GOT STRANDED AT THE OTHER NIGHT POSED A DEFINITE SAFETY ISSUE. WE ARE CONCERNED SHE WILL BE ATTACKED AND NOT BE ABLE TO DO ANYTHING ABOUT IT. I HAVE NOW CONTACTED THE LOCAL DEALERSHIP TWICE AND THE HONDA CORP FOR HELP. NEITHER GAVE ME HELP. THEY ONLY TOLD ME TO CONTACT YOU GUYS AND REPORT THE INCIDENT. THEY REALLY DIDN'T SEEM TO CARE ABOUT MY WIFE'S SAFETY. HONDA BELIEVES IT IS A PART THAT JUST "WEARS OUT". IF IGNITION CYLINDERS WORE OUT WE WOULDN'T BE DRIVING CARS OVER TEN YEARS OLD. WE FIND HONDA'S ANSWER UNACCEPTABLE. ACTUALLY HONDA CORP SHOULD BE ASHAMED OF THE WAY THEY EVEN HANDLED THE SITUATION ON THE PHONE. I WAS TALKED TO LIKE A CHILD AND WAS NOT ALLOWED TO SPEAK TO A SUPERVISOR. I HAVE RESEARCHED NOW HUNDREDS OF OTHERS ONLINE WITH THE EXACT SAME ISSUE. PLEASE HELP! THIS WILL COST US OVER $500 TO CORRECT. MY WIFE HAS HAD THE INCIDENT HAPPEN TWICE NOW AND WE WOULD LIKE TO SEE SOMETHING DONE BEFORE SOMEBODY IS ROBBED OR EVEN RAPED WHILE TRYING TO GET A CAR STARTED. *TR