NHTSA Complaint #10504647 — 2005 CHRYSLER 300

ON 3/9/2012 I WENT TO DRIVE MY CAR, AS I WAS PUTTING THE CAR IN REVERSE I FOUND THAT THE GEAR SHAFT WOULD NOT ENGAGE, I DID EVERYTHING TO GET IT TO ENGAGE, BUT IT WOULDN'T BUDGE, AFTER A WHILE I GAVE UP AND CONTACTED THE CHRYSLER DEALER WHO INSTRUCTED ME ON HOW TO GET THE BRACKET TO MOVE. AFTER SEVERAL ATTEMPTS IT (THE BRACKET) MOVED, ALLOWING FOR THE GEAR SHAFT TO MOVE OUT OF PARK. I TOOK MY CAR IN FOR SERVICE AND WAS TOLD THAT THE PART MIGHT HAVE BEEN UNDER RECALL, I CONTACTED THE CHRYSLER CORPORATION AND WAS TOLD THAT EVEN THOUGH TRANSMISSION CUP PLUG BRACKET WAS UNDER RECALL FOR CERTAIN CHRYSLER, DODGE, AND JEEPS MY CAR DIDN'T FALL WITH IN THE PARAMETER OF THE VIN NUMBER. I PAID FOR THE REPAIR. I WOULD HAVE AGREE TO THIS HAD I NOT HAD THIS PROBLEM PRIOR TO THE DATE ABOVE. ONCE BEFORE THE GEAR SHAFT WOULDN'T MOVE, BUT SOMEONE HELPED ME GET IT TO MOVE, THAT WAS SEVERAL YEARS AGO. HAD I KNOWN ABOUT THE RECALL THEN, I WOULD HAVE CONTACTED THE NHTSA SOONER. THE PROBLEM THAT I HAVE WITH CHRYSLER IS THAT THEY KNOW THAT THIS PART IS FAULTY, BUT THE COMPANY IS ONLY CHOOSING TO FIX THE (BRACKET) ON CERTAIN VEHICLES. WHAT ABOVE THE 1000'S OF CHRYSLER 300 OWNERS WHO HAVE EXPERIENCED THE SAME PROBLEM, WHERE IS CHRYSLER RESPONSIBILITY TO US-LEFT-HOLDING-THE-BAG CUSTOMERS. MY CAR WASN'T FREE, I PAID HARD EARN CASH FOR MY CAR AND I WANT CHRYSLER TO HONOR ITS PRODUCT. IF THERE WAS A RECALL, AND A MULTIPLE AMOUNT OF CUSTOMER HAVE EXPERIENCE THE SAME PROBLEM, THEN CHRYSLER SHOULD BE WILLING OR MADE TO HELP WITH THE PRICE OF REPAIRING THE VEHICLE, EVEN IF THOSE CUSTOMERS WHERE NOT PART OF THE RECALL. VEHICLES BREAKDOWN EVERYDAY AND I TRULY AWARE OF THIS, BUT I'M NOT THE ONE WHO PLACED A FAULTY PART IN MY CAR. THIS IS NOT JUST ABOVE NATURAL WEAR-N-TEAR, BUT ABOUT A PROBLEM THAT THE MANUFACTURER ITSELF SAW, AND CHOSE TO ONLY ASSIST A SELECTIVE FEW. THIS ABOUT FAIRNESS? *TR