NHTSA Complaint #10504034 — 2000 FORD WINDSTAR

2000 FORD WINDSTAR. CONSUMER WRITES IN REGARDS TO DEFECTIVE REAR AXLE ASSEMBLY IN VEHICLE. *SMD THE CONSUMER STATED SHE NOTICED A CLUNKING SOUND WHEN SHE BACKED OUT OF HER DRIVEWAY, BUT DIDN'T THINK MUCH OF UNTIL THE SECOND WEEK IN FEBRUARY, WHEN IT HAPPENED AGAIN, BUT IT WAS MUCH LOUDER. THE REAR END OF THE VEHICLE FELT AS THOUGH IT WAS SWAYING, WHEN SHE DROVE OVER A BUMP IN THE ROAD, THE CONSUMER TOOK THE VEHICLE TO A MECHANIC, WHERE A HUGE CRACK WAS FOND IN THE REAR AXLE'S MAN BAR. THE MECHANIC INFORMED THE CONSUMER A RECALL HAD BEEN ISSUED FOR THE SAME PROBLEM. WHEN THE CONSUMER AND THE MECHANIC CONTACTED THE LOCAL FORD DEALER, THEY WERE TOLD THERE WE NO RECALLS ASSOCIATED FOR THE VEHICLE IDENTIFICATION NUMBER.