NHTSA Complaint #10503995 — 2008 DODGE GRAND CARAVAN

THE SIDE SLIDING DOORS ARE NOT FUNCTIONING PROPERLY. THIS IS A SAFETY ISSUE AND A RECALL IS NEEDED. THE SIDE SLIDING DOORS HAVE REOPEN CONTINUOUSLY ON MANY OCCASIONS AFTER WE HAVE CLOSED & LOCKED THE DOORS. THE DOORS HAVE TRIED TO CLOSE WHEN WE ARE GETTING IN & OUT OF THE CAR & WE HAVE HAD TO QUICKLY OPEN THE DOOR TO MAKE SURE IT DID NOT CLOSE ON US. THE DOORS HAS FAILED TO CLOSE COMPLETELY THEY REOPEN ON THEIR OWN. I HAVE OBSERVED THIS MANY TIMES. THIS IS A VERY DANGEROUS SITUATION & IS NOT SAFE & CAN CAUSE INJURY. OUR VEHICLE CAN BE EASILY STOLEN AT ANYTIME BECAUSE THE DOORS OPEN RANDOMLY ON THEIR OWN. WE HAVE COME OUT OF THE STORE, THE MALL, TO FIND THE DOORS OPEN. MY HUSBAND HAVE BEEN CALLED OUT FROM WORK TO LOCK HIS VAN DOOR BECAUSE THE DOOR REOPENED ON ITS OWN. THIS PROBLEM IS A NUISANCE.*** WE HAVE HAD THIS PROBLEM BEFORE & GREENBRIER DODGE SAID THAT IT WAS THE KEYS SO THEY REPROGRAMMED THEM. THE PROBLEM HAS RECURRED & WE HAVE HAD OUR VEHICLE DIAGNOSED AGAIN BY GREENBRIER DODGE ON 03-13-2013. THEY STATED THAT THE PROBLEM IS THE LATCH-SLIDING. WE PAID FOR THE PARTS & LABOR OUT OF POCKET.. 03-20-2013, GREENBRIER DODGE REPLACED THE LATCH. WE REALIZED AFTER WE LEFT THAT THE PROBLEM WAS NOT FIXED. WE RETURNED TO GREENBRIER DODGE & OUR SERVICE ADVISOR OBSERVED THE DOOR OPENING & CLOSING ON ITS OWN. THEY CHECKED THE VEHICLE AGAIN. OUR SERVICE ADVISOR INFORMED US THAT THEY DON'T KNOW WHAT THE PROBLEM IS. THEY WILL CALL CHRYSLER IN THE MORNING. 03-21-2013, RECEIVED A PHONE CALL FROM OUR SERVICE ADVISOR WHO TOLD US THEY RETOOK THE DOOR DOWN & ADJUSTED THE LATCH. SHE WANTED TO KEEP THE CAR IN OVERNIGHT TO MAKE SURE THAT THE DOOR DIDN'T OPEN AGAIN. A RECALL NEEDS TO BE DONE & DODGE CUSTOMER ASSISTANCE REFUSED TO ASSIST WITH THE REPAIRS. WE HAVEN'T HAD OUR VAN FOR 5 YEARS YET & WE PURCHASED IT NEW. *TR