NHTSA Complaint #10503825 — 2007 FORD EDGE

MY 2007 FORD EDGE HAD BEEN HAVING WHAT PEOPLE REFER TO AS A SLIPPED TRANSMISSION. AT FIRST IT WOULD NOT ACCELERATE, AND IT WOULD ONLY GO IN REVERSE NOT FORWARD. I TURNED IT OFF AND ON TWICE AND THEN IT SEEMED TO OPERATE NORMALLY. I TOOK IT INTO THE DEALERSHIP THE NEXT DAY AND I WAS FIRST TOLD THERE WAS NO ISSUE, THEN IT HAPPENED AGAIN, THIS TIME IT WOULD ALSO DO A VIOLENT JERK AS IF I'D BEEN REAR-ENDED. THE SERVICE DEPT REPLACED THE COMPUTER CHIP (NOT SURE WHICH ONE BUT SOMETHING TO DO WITH THE TRANSMISSION). A COUPLE OF WEEKS LATER IT AGAIN FAILED TO ACCELERATE BUT THIS TIME IT WOULD NOT RESTART WITHOUT A LOUD GRINDING NOISE. AFTER TOWING IT TO THE DEALERSHIP, THE TRANSMISSION WAS COMPLETELY REPLACED. HOWEVER IT HAS SINCE STARTED DOING THE EXACT SAME THING, BUMPING AS IF THE CAR HAD BEEN REAR-ENDED AS THE CAR IS IN MOTION, IN VARIOUS CIRCUMSTANCES. THERE ARE NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE ON DIFFERENT FORUMS. PLEASE SEE HTTP://WWW.FORDFORUM.COM/FORUM/FORD-EDGE-73/EDGE-TRANSMISSION-PROBLEMS-7525/ AND HTTP://WWW.MYFORDEDGE.COM/FORUMS/VIEWTOPIC.PHP?F=6&T=553 I HAVE ALREADY FILED A COMPLAINT WITH FORD CUSTOMER RELATIONS BUT THEY GAVE THE IMPRESSION THAT I WAS THE ONLY PERSON WITH THIS PROBLEM, FURTHER MY COMPLAINT WOULD BE SENT TO FORD MARKETING BUT NOT ENGINEERING, WHICH I FIND COUNTERINTUITIVE. THE ABOVE FORUMS ARE FILLED WITH FORD EDGE OWNERS WHO ALSO FEEL UNSAFE IN THIS VEHICLE. I HOPE IF ENOUGH OF US REGISTER OUR COMPLAINTS AN INVESTIGATION WILL BE INITIATED BEFORE THERE ARE SERIOUS INJURIES AS A RESULT OF THIS FAULTY CAR. *TR