NHTSA Complaint #10502811 — 2013 SUBARU OUTBACK

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10502811
Vehicle 2013 SUBARU OUTBACK
Component STEERING
Date of Incident
Date Filed
Mileage 500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

THIS VEHICLE PRESENTED ISSUES AFTER THE FIRST 500 MILES OF OWNERSHIP. AFTER 1 REPAIR ATTEMPT IT IS STILL THE SAME. THIS VEHICLE REPLACED A 2012 OUTBACK WHICH HAD THE SAME ISSUES. THE PROBLEM WITH THE STEERING IN THE 2012 AND THE 2013 IS THAT BOTH THE VEHICLES WANDER ALL OVER THE ROAD. YOU NEED TO KEEP ALL YOUR ATTENTION ON KEEPING IT FOLLOWING THE ROAD CAUSING EXTREME FATIGUE. IT IS DESCRIBED BY ME AS HEAVY, DOES NOT RETURN TO CENTER AND IN EVEN SLIGHT TURNS THE CAR SUDDENLY PULLS IN THE DIRECTION YOU ARE TRAVELING WHICH IS STARTLING LIKE HITTING BLACK ICE. TAKING YOUR EYES TO EVEN THE SIDE MIRRORS FOR LANE CHANGES OFFERS THE VEHICLE TO INVITE ITSELF INTO ONCOMING TRAFFIC. THIS REPLACEMENT 2013 I NOW HAVE STARTED PRESENTING THESE SYMPTOMS AFTER ABOUT THE FIRST 500 MILES. THERE IS A THREAD ON THE MATTER ON THE SUBARUOUTBACK.ORG FORUM WITH OVER 670 REPLIES ON THE MATTER. HTTP://WWW.SUBARUOUTBACK.ORG/FORUMS/104-GEN-4-2010-PRESENT/31638-OB-LANE-WANDERING.HTML THE RESPONSES ON PAGE 45 DESCRIBE THE PROBLEM PRETTY WELL. MY RESPONSES ARE UNDER [XXX]. ONE RESPONSE #442 WAS "AND NOW, AT 17 MONTHS & 25K MIS, WE STILL HAVE A 'NEW' CAR THAT STEERS LIKE A DRUNK PUSHING A SHOPPING CART WITH A BAD WHEEL..." HOW SAD IS THAT? PLEASE, LOOK INTO THE MATTER BECAUSE IF SOMEONE DIDN'T GET HURT ALREADY SOMEONE WILL. ALL MY DRIVES ARE VERY EXHAUSTING. THIS IS NOW MY THIRD SUBARU SO I AM NOT NEW TO SUBARU AND/OR AWD. I STILL OFFER YOUR ORGANIZATION THE OPPORTUNITY TO INSPECT AND DRIVE MY VEHICLE TO PERSONALLY EXPERIENCE WHAT I AM DESCRIBING. I DO NOT WANT TO SEE ANYONE TO GET HURT OF LOSE THEIR LIFE. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR THE CONSUMER REFERENCED RECALL # 13V194000.

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