NHTSA Complaint #10502630 — 2009 DODGE RAM 1500

FACTORY RECOMMENDED RUNNING BOARDS WERE INSTALLED BY DEALER WHEN I PURCHASED THE VEHICLE AND BOUGHT 100,000 MILE BUMPER TO BUMPER WARRANTY. THEY WERE LOOSE IN FIVE MONTHS. DEALER TIGHTENED THEM. THEY WERE LOOSE AGAIN SIX MONTHS LATER DEALER TIGHTENED THEM AGAIN. THEY WERE LOOSE WITHIN A FEW WEEKS I CHECKED THEM RECENTLY AND FOUND THEY WERE STRIPPED. I TOOK THE TRUCK TO THE DEALER AND WAS TOLD THEY WERE NOT REPAIRABLE AND SUGGESTED I GET AFTERMARKET BOARDS TO REPLACE THEM AT MY COST OF COURSE. THE ASSIST SERVICE MANAGER COMMENTS "[XXX] I WOULD GET AFTERMARKET BOARDS THE SAME THING IS PROBABLY GOING TO HAPPEN TO THE OTHER SIDE." OBVIOUSLY THERE HAS BEEN OTHER ISSUES WITH THESE BOARDS. THEY ARE STRIPPED AND THE DEALER IS THE ONLY ONE THAT EVER TIGHTENED THEM HE OBVIOUSLY HAD A CYA STORY FOR DODGE ABOUT HOW I MUST HAVE STRIPPED THEM ETC. THESE BOARDS ARE OBVIOUSLY A SAFETY HAZARD WHEN THEY FALL OFF AND CAUSE AN ACCIDENT I'M OBVIOUSLY GOING TO BE IN TROUBLE WITH LEGAL FEES ETC. 100,000 MILE BUMPER TO BUMPER SHOULD COVER ESP WITH SAFETY ISSUES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR