NHTSA Complaint #10499290 — 2004 HONDA PILOT

THE SEAT HEATER GOT REALLY HOT IN ONE PLACE ON MY BACK. IT SLIGHTLY (LESS THAN A 1ST DEGREE BURN) BURNT MY BACK. ALSO, THE SEAT SMOKED. I HAD THE SEAT HEATER ON FOR 15 MINUTES. I NOTIFIED HONDA AND THE DEALER. THE DEALER TESTED THE SEAT FOR ONLY 10 MINUTES; AND, SAID IT DIDN'T SMOKE. I WAS ONE OF THE THE FIRST ONES INTO THE DEALER AND THE LAST ONE OUT (ELEVEN HOUR WAIT!) FOR A 10 MINUTE CHECK AND 2 RECALLS WHICH SHOULD HAVE TAKEN LESS TIME. I DIDN'T WANT TO GO BACK ANOTHER DAY TO HAVE IT CHECKED FOR 15 MINUTES (I HAVE A FAMILY); SO, I TOLD THE DEALER TO DISABLE THE SEAT HEATER SO THAT MY TODDLERS, MY WIFE AND I WON'T GET HURT ANY FURTHER OR HAVE A DISASTER WITH A POSSIBLE FIRE. THE DEALER DISABLED THE SEAT HEATER AS I REQUESTED. I HAVE NOT HEARD BACK FROM HONDA (OF COURSE). *TR