NHTSA Complaint #10499181 — 2013 HYUNDAI SANTA FE
STEERING:ELECTRIC POWER ASSIST SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 10499181 |
| Vehicle | 2013 HYUNDAI SANTA FE |
| Component | STEERING:ELECTRIC POWER ASSIST SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 27 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
VEHICLE DELIVERED AS NEW, IMMEDIATELY UPON ATTEMPTING TO PUMP AND FILL GASOLINE TANK, THE PUMP CLICKED AS FULL. HOWEVER, GASOLINE GAUGE ON DASH ONLY WOULD AND CONTINUES TO SHOW 3/4 FULL. THERE HAVE BEEN NUMEROUS ATTEMPTS AND REPLACEMENT EQUIPMENT TO ADDRESS AND ERADICATE THIS SITUATION AND NOTHING HAS CORRECTED THE SITUATION NOR DOES HYUNDAI HAVE ANY ANSWERS AVAILABLE TO CORRECT THIS SITUATION. THE VEHICLE HAS BEEN IN MY FAVORITE HYUNDAI SERVICE FACILITY FOR MANY DAYS AND WHEN FINALLY RETURNED THE ONLY ANSWER I WAS GIVEN, WAS THAT THE VEHICLE IS AN EARLY PRODUCTION OF THE MODEL AND THEY HAVE HAD SOME OF SAME PROBLEM. IN ADDITION THE ELECTRONIC STEERING IS A GREAT DISAPPOINTMENT AS IT IS QUITE DIFFICULT TO KEEP THE VEHICLE ON A TRUE STRAIGHT PATHWAY NO MATTER WHAT THE COMPOSITION OF THE PAVEMENT. THERE WAS SOME SORT OF ALERT FROM THE FACTORY ON AN ADJUSTMENT HOWEVER AND WAS ADDRESSED BUT IS STILL TERRIBLE. THEN THERE'S AN ISSUE ON THE HITCH WHEREBY THEN TRAILER PREP WIRING WAS INCLUDED ON THE INVOICE, INSTALLED BY THE SELLING DEALER AND THE SERVICING DEALER FEELS IT NOT THERE DUTY/RESPONSIBILITY TO REPAIR IT. I HAVE BEEN A HYUNDAI CUSTOMER SINCE 2001 AS THIS IS A VERY GREAT DISAPPOINTMENT AND BESIDES SAFETY ISSUES. THESE ISSUES MUST BE CLEARED UP ASAP BY BOTH THE HYUNDAI MANUFACTURER AND STRAIGHTENED OUT WITH THEIR DEALERS. PLEASE ! I WOULD THINK THE MANUFACTURER ADMITTING THEY KNOW OF THE PROBLEM AND CANNOT SOLVE IT THEY WOULD REPLACE MY EXACT VEHICLE AS I PURCHASED IT EQUIPPED AND TAKE BACK THIS ONE. THEY KNOW OF THE PROBLEM SO JUST SIMPLY REPLACE MY VEHICLE WITHOUT ANY CHARGES TO ME NOW!
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