NHTSA Complaint #10498321 — 2010 BUICK ENCLAVE

1- WE BOUGHT OUR USED 2010 BUICK ENCLAVE IN JUNE 2010 WITH ~24000 MI. (BOUGHT FROM A DEALER; CAR HAD BEEN OWNED BY A RENTAL CAR PLACE.) AFTER ONLY A COUPLE MONTHS THE # OF TIMES THE STEERING TIGHTENED BEGAN TO INCREASE. IT IS ESPECIALLY DIFFICULT GOING INTO/OUT OF PARKING/TIGHT SPACES. YOU HAVE TO USE A LOT OF MUSCLE TO TURN THE CAR. I TOLD THE DEALER ABOUT IT DURING A ROUTINE SERVICE CALL, BUT...OF COURSE...THEY FOUND NOTHING WRONG (AT THE TIME IT WAS INFREQ.) I CONTACTED THE DEALER AFTER HAVING THE CAR 1YR. THEY SAID THERE WERE NO RECALLS AND THAT I PUT TOO MANY MILES ON MY CAR FOR THEM TO HOLD IT UNDER WARRANTY; I COULD BRING IT IN FOR A $70 DIAGNOSTIC FEE. THE $70 WOULD NOT BE APPLIED TO ANY SERVICE. I WAS GIVEN A GUESS-TI-MATE OF $1200-1500 IF I HAD PARTS REPLACED...I DECIDED TO WAIT. THE STEERING ISSUE COMES AND GOES BUT NOW HAPPENS ALMOST EVERY TIME I'M IN A TIGHT TURN. I CAN'T BELIEVE GM STILL HAS NOT BEEN MADE TO RECALL THIS ISSUE. 2 - MY CAR DOES THE ROLL-BACK ON ALL INCLINES TOO. I AGREE WITH OTHER CAR OWNERS - THIS SHOULD NOT HAPPEN IN AN AUTOMATIC. PLEASE MAKE GM ACCOUNTABLE FOR THESE ISSUES. *TR