NHTSA Complaint #10496725 — 2002 TOYOTA SEQUOIA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10496725
Vehicle 2002 TOYOTA SEQUOIA
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 140,743 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I HAVE BEEN A LOYAL TOYOTA OWNER AND HAD 7 TOYOTAS SO FAR FROM A 1990 WHITE COROLLA, 1996 WHITE LAND CRUISER, 2007 WHITE RAV4. I CURRENTLY OWN A 2010 WHITE PRIUS, A 2006 WHITE VENZA, A 2005 SILVER PRIUS, AND THIS 2002 BLACK SEQUOIA LIMITED. AFTER SPENDING ALMOST $1500 TO ELIMINATE THE SHAKE @65 MPH FROM A SET OF NEW TIRES, 1MAGS THAT IS WARPED, AND ALIGNMENT TO NO AVAIL, I RESEARCH THIS SITE AND FOUND OUT THAT THE EXTENSIVE FRAME RUST THAT I JUST PAID MY MECHANIC OVER $500 TO CHIP AND 3M RUSTPROOFED IS A VERY COMMON ISSUE IN THIS CAR. INITIALLY, I FOUND A 3"X1" HOLE IN THE FRONT DRIVER SIDE FRAME AND UPON MY INVESTIGATION I WAS ABLE TO RETRIEVE A 2"X1" RUSTED PIECE OF METAL INSIDE THE FRAME. LOOKS LIKE THEY FORGOT TO PUT A DRAIN OR TOYOTA USED A SUB-PAR FRAME. WHEN MY MECHANIC LIFTED THE CAR, HE SHOWED ME AN EXTENSIVE RUST ALL OVER THE UNDERSIDE OF THE VEHICLE. IT REALLY GAVE ME CHILLS SEEING ALL THE PARTS RUSTED AND AFFECTED AND FELT UNSAFE DRIVING THE CAR. WHAT I DON'T UNDERSTAND IS IF THEY RECALLED THE SIMILAR FRAMED TUNDRA NHTSA CAMPAIGN ID NUMBER: 09V444000, WHY DIDN'T THEY INCLUDED THE SEQUOIA? SEQUOIA SHOULD HAVE HIGHER PRIORITY SINCE IT CARRIES UP TO EIGHT PASSENGERS AND A MUCH MORE EXPENSIVE CAR. I THOUGHT TOYOTA CARES AND SEQUOIA IS SPECIALLY MADE TO HAUL FAMILIES...I TOOK IT TO INTERSTATE TOYOTA WHERE IT WAS PURCHASED AND SERVICED ALL IT'S LIFE AND DON THE MANAGER TOLD ME THAT THERE WILL BE A RECALL COMING SOON. HE TOLD ME THAT THEY WILL ORDER THE FRAME AND TO CALL AFTER 2 WEEKS. I JUST CALLED YESTERDAY AND HE TOLD ME THAT IT HAS NOT BEEN APPROVED YET BY CORPORATE. I'M ASKING EVERYONE WITH SIMILAR SEQUOIA TO CHECK THE FRAMES AND FILE YOUR COMPLAINTS HERE TO SPEED UP THE PROCESS. TOYOTA, PLEASE RESTORE MY WANING LOYALTY TO YOUR COMPANY AND RESTORE MY TRUST IN MY SEQUOIA FOR MY FAMILY'S SAFETY. I'M SCARED TO DRIVE IT UNTIL IT IS FIXED! HELP! *TR

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