NHTSA Complaint #10492221 — 2011 FORD ESCAPE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10492221
Vehicle	2011 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	January 9, 2013
Date Filed	January 11, 2013
Mileage	19,464 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

IT WAS ABOUT 30 DEGREES AND MY 13 YEAR OLD DAUGHTER WENT TO PUT A ITEM IN MY 2011 FORD ESCAPE PARKED IN MY DRIVE WAY. UPON CLOSING THE REAR LIFT GATE THE GLASS SHATTERED INTO TINY PIECES. THIS CAUSED SCRATCHES AND OTHER BODY DAMAGE TO THE VEHICLE WHEN THE HYDRAULIC ARMS AND WIPER BLADE ASSEMBLY GAVE WAY WHEN THE GLASS SHATTERED. THE VEHICLE IS 2 YEARS OLD AND UNDER WARRANTY. I CALLED THE DEALER WHERE I PURCHASED IT AND WAS TOLD TO TURN IT INTO MY INSURANCE. NO OTHER HELP WAS OFFERED!!! MIND YOU ITS 30 DEGREES OUT AND I HAVE 2 YOUNG CHILDREN AND LIVE IN A RURAL AREA. I DID AS I WAS TOLD AND REPORTED TO MY INSURANCE CO. THEY TRIED TO HOOK ME UP WITH SEVERAL GLASS PLACES WITH NO LUCK. THE CLOSEST WAS 35 MILES AWAY AND SAID IT WOULD BE ABOUT 2 WEEKS TO GET THE GLASS BECAUSE ITS NOT SOMETHING THEY HAVE IN STOCK. I HAD TO DRIVE TO A LOCAL MECHANIC WITH NO REAR WINDOW IN THE MIDDLE OF WINTER WITH TWO KIDS JUST TO GET IT COVERED WITH PLASTIC SO I COULD HAVE A CAR TO DRIVE. AM I WRONG TO THINK FORD COULD HAVE DONE MORE TO HELP???? *TR

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