NHTSA Complaint #10490231 — 2004 TOYOTA PRIUS

TL* THE CONTACT OWNS A 2004 TOYOTA PRIUS HYBRID. THE CONTACT STATED THAT HOT AND COLD AIR WAS BEING EMITTED FROM THE VENTILATION SYSTEM WHEN NEITHER THE AIR CONDITIONING UNIT NOR THE HEATER WAS ACTIVATED. ADDITIONALLY, THE WRENCH WARNING LIGHT ILLUMINATED IMMEDIATELY AFTER THE FAILURE. THE VEHICLE WAS LATER TOWED TO A DEALER FOR DIAGNOSIS WHERE THEY ADVISED HIM THAT THE WATER PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR THE WATER PUMP. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 12V536000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS SERVICED PER THE RECALL HOWEVER, THE FAILURE RECURRED ONE YEAR LATER. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS LATER CONTACTED AND ADVISED HIM THAT THE DEALER COULD HAVE PREVIOUSLY REPLACED THE WATER PUMP WITH A DEFECTIVE ONE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 185,000. THE CURRENT MILEAGE WAS APPROXIMATELY 194,000.