NHTSA Complaint #10488655 — 2010 HONDA CROSSTOUR

I BOUGHT THE CAR USED WITH APPROXIMATELY 23000 MILES; IT IS STILL UNDER THE FACTORY WARRANTY. I HAD READ ABOUT OTHER OWNERS' DESCRIPTIONS OF "SHUTTER" FROM THE DRIVE TRAIN BETWEEN 20-27 MPH UNDER MODERATE ACCELERATION, A SLIGHT SHAKING FELT THROUGH THE CAR BODY, AND NOTICED MINE DISPLAYED THIS SAME CONDITION. I TOOK THE CAR TO A LOCAL DEALER ON OCT 30, 2012, EXPLAINED THE PROBLEM I WAS EXPERIENCING, AND MENTIONED THAT ACURA HAD ISSUED A TSB CONCERNING A SIMILAR SITUATION. THE MECHANIC STATED THIS TSB DID NOT APPLY TO HONDA CARS. NONETHELESS, WHEN THE DEALER RETURNED THE CAR, THEY HAD APPLIED A TRANSMISSION CONTROLLER SOFTWARE UPDATE; I DO NOT KNOW IF THIS IS THE SAME UPDATE ISSUED BY ACURA. THEY ALSO TURNED THE FRONT ROTORS AND RECOMMENDED TIRE BALANCING. I HAD THEM BALANCED IMMEDIATELY. MY FAMILY AND I TOOK A 4 HOUR ROAD TRIP OVER THE THANKSGIVING HOLIDAY, CONSISTING OF MOSTLY INTERSTATE TRAVEL. I NOTICED THE "SHUTTER" GETTING WORSE, ESPECIALLY ONCE THE CAR WAS WARM, STILL BETWEEN 20-27 MPH. I ALSO NOTICED A SLIGHT VIBRATION ABOVE 70 MPH. I DISMISSED THIS HIGH SPEED VIBRATION AS A TIRE BALANCE ISSUE, BUT I SEE OTHER OWNERS' COMPLAIN ABOUT THIS CONDITION, AS WELL. THE SHUTTER CONTINUED, AND ON DEC 8, I NOTICED THAT ONCE IT WAS WARM, THE CAR HAD STARTED TO VIBRATE THROUGHOUT, AT ANY SPEED. THE TRANSITION TO THIS CONDITION IS MOST NOTICEABLE WHILE DRIVING THE CAR WHILE COLD, ALLOWING IT TO WARM UP, AND FEELING THE CHANGE IN OVERALL RIDE FEEL FROM COLD TO WARM, NOT FELT THROUGH THE WHEEL, THROTTLE PEDAL, OR SHIFTER, BUT THROUGHOUT THE CHASSIS AND BODY. ON DEC 10, I TOOK THE CAR TO ANOTHER DEALER, CLOSER TO MY WORKPLACE, CONCERNED THAT SOMETHING WAS BROKEN. THE DEALER REPRESENTATIVE STATED THEY COULD NOT DUPLICATE THE PROBLEM. I FELT IT WHILE SHE DROVE IT, BUT SHE STATED SHE DID NOT. SHE SAID THE LOCAL HONDA REPRESENTATIVE SAID NO TSBS OR RECALLS APPLIED. *TR