NHTSA Complaint #10485409 — 2013 FORD EXPLORER

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	10485409
Vehicle	2013 FORD EXPLORER
Component	EXTERIOR LIGHTING
Date of Incident	October 9, 2012
Date Filed	November 21, 2012
Mileage	7,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

HEADLIGHTS DO NOT PROVIDE SUFFICIENT LIGHTING OF THE ROAD. IT FEELS LIKE SOMEONE HAS PAINTED BLACK PAINT ON 1/2 OF THE WINDSHIELD. ON A TWO LANE UNLIT ROAD THE CAR IS UNSAFE. THE LIGHTS LIGHT UP ONLY HALF WAY UP A STREET OR STOP SIGN AND LESS THAN THAT IF GOING DOWNHILL. THE CAR HAS BEEN IN THE DEALERSHIP 4 TIMES AND THE LIGHTS HAVE BEEN ADJUSTED AS MUCH AS POSSIBLE. IN THE REPORT FROM THE DEALERSHIP TO FORD IT IS STATED AS A SAFETY ISSUE. THE DEALERSHIP SWITCHED THE HEADLIGHT ASSEMBLY FROM ONE EXPLORER TO ANOTHER WITH THE SAME RESULT. FORD MOTOR COMPANY SAYS IT IS A "CHARACTER OF THE CAR" THIS CAR IS NOT SAFE TO DRIVE AT NIGHT ON A TWO LANE UNLIT ROAD. *TR

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