NHTSA Complaint #10484958 — 2011 KIA SORENTO

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT ALL OF THE LIGHTS ON THE DASHBOARD FAILED TO ILLUMINATE, CAUSING THE ENTIRE DASHBOARD TO GO BLACK WITH THE EXCEPTION OF THE GLOW PLUG. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. AN ENGINEER WAS REQUESTED TO FURTHER INSPECT THE VEHICLE HOWEVER, HE WAS ALSO UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. AFTER INSPECTION, THE VEHICLE BEGAN TO OPERATE AS DESIGNED. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL HAD A SPONGY FEEL TO IT. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 10V599000 (SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER) AND THE VEHICLE WAS TAKEN TO THE DEALER WHO INFORMED HIM THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 33,500 AND THE CURRENT MILEAGE WAS 42,000.