NHTSA Complaint #10484934 — 2003 MERCURY MOUNTAINEER STRUCTURE:BODY

Complaint Details

ODI Number	10484934
Vehicle	2003 MERCURY MOUNTAINEER
Component	STRUCTURE:BODY
Date of Incident	November 16, 2012
Date Filed	November 16, 2012
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE HASN'T BEEN AN ACCIDENT. I WANTED TO REPORT THAT I HAVE A CRACKED TAILGATE ON MY VEHICLE. THE CRACK APPEARED ONE MORNING - I WASN'T EVEN DRIVING THE VEHICLE. THE CRACKED BEGINS AT THE TOP OF THE TAILGATE, AROUND THE EMBLEM PART OF THE LIFT GATE, THEN DOWN TOWARDS THE TAILGATE LIFT HANDLE. I CALLED MY LOCAL FORD DEALER, CITRUS FORD, ONTARIO, CA, BUT WAS INFORMED THERE WASN'T A RECALL AND THE ISSUE HAD TO DEAL WITH WATER LEAKING INTO THE LOCKING MECHANISM AND CRACKING BECAUSE ITS PLASTIC AND NOT METAL. AT LEAST THE DEALERSHIP DIDN'T ACCUSE ME OF BEING IN AN ACCIDENT, BUT NO EFFORTS WERE MADE TO REPAIR THE CRACKED TAILGATE AT NO COST TO ME, THE CUSTOMER. CAN NHTSA PUSH FORD TO RECALL THIS MATTER? *TR

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