NHTSA Complaint #10483626 — 2010 TOYOTA CAMRY

SINCE THE PAST 60 DAYS THERE HAS BEEN A POPPING, CREAKING AND METAL FLEXING NOISE EMANATING FROM THE ROOF PANEL ESPECIALLY PRONOUNCED WHEN CROSSING OVER ANY UNEVEN PAVEMENT SURFACE, THE NOISE BEGAN AT 40,000 MILES, 4000 MILES AFTER THE MANUFACTURER WARRANTY EXPIRED, MY RESEARCH SHOWS THAT THIS IS AN INHERENT PROBLEM WITH SEVERAL TOYOTA MODELS ESPECIALLY THE CAMRY AND HAS BEEN EVIDENT SINCE MODEL YEAR 2007 WITH SUN/MOON ROOF INSTALLATIONS, ON CONTACTING THE DEALERSHIP I WAS INFORMED THAT THEY ARE AWARE OF THE PROBLEM AND IS ALMOST ALWAYS RELATED TO THE SUNROOF FRAME/GUIDE RAILS/INSULATION AND HAVE REPAIRED IT ON IT NUMEROUS OCCASIONS ALL BEING UNDER WARRANTY SINCE THE WARRANTY HAS EXPIRED ON MY VEHICLE I WAS DIRECTED TO CONTACT TOYOTA CUSTOMER SERVICE, ON CONTACTING TOYOTA CUSTOMER SERVICE I WAS REFUSED ANY ASSISTANCE AND ACKNOWLEDGEMENT OF THE PROBLEM, PER MY RESEARCH THE PROBLEM HAS ESCALATED IN SOME CASES TO THE SUNROOF SHATTERING CAUSING A MAJOR DRIVING AND HEALTH HAZARD AND POSSIBLE SEVERE INJURIES FROM COLLISIONS AND/OR CUTS FROM SHATTERING GLASS. TOYOTA CUSTOMER SERVICE REFUSES TO ADMIT THERE IS A FLAW IN THE DESIGN AND ASSEMBLY OF VEHICLES EQUIPPED WITH SUN/MOON ROOF AND REFUSE TO REMEDY THE PROBLEM BY CLAIMING EXPIRATION OF WARRANTY. REFERENCES: HTTP://WWW.TOYOTANATION.COM/FORUM/310-7TH-GENERATION-2012/418639-2012-CAMRY-XLE-ROOF-NOISE.HTML HTTP://BRIANMORRISTECH.COM/?P=939. *TR