NHTSA Complaint #10482026 — 2013 NISSAN ALTIMA

ON AUG. 10TH WE RECD AN EMAIL FROM THE EMPIRE NISSAN FLEET MNGR [XXX]. HE STATED THAT THEY NEEDED TO HAVE THE CAR BACK AND WOULD PAY OUR FIRST MTH PYMT AND GIVE US A REPLACEMENT CAR OF LIKE KIND AND QUALITY. THEY WOULD NOT TELL US WHY THE VEH NEEDED TO BE RETURNED. WE NOTIFIED CORP NISSAN CONSUMER AFFAIRS DEPT AND THEY CONTACTED EMPIRE NISSAN. THEY FINALLY ADVISE THAT THE REASON THEY NEED THE VEH BACK WAS BECAUSE THERE WAS AN OPEN CAMPAIGN ON IT WITH A SINGLE RECALL. WE AGREED TO RETURN IT FOR THE REPAIR. WE TOOK THE VEH BACK TO NISSAN AND LATER ON THAT DAY, WE WERE NOTIFIED THERE WERE 10 RECALLS FOUND ON THE VEH! AT THIS POINT WE REALIZED THAT WAS WHY THEY WANTED TO SWAP THE VEH. THEY AGREED TO GIVE US A RENTAL CAR DURING REPAIRS. WE PICKED UP THE VEH & AS SOON AS WE LEFT, THERE WAS A CONSTANT BUZZING NOISE COMING FROM THE CAR, THERE WAS A LOT OF ROAD NOISE AND WHISTLING FROM THE WINDOWS, THE ENGINE WAS LOUD. WE CALLED THE GM [XXX] & ASK THEM TO BUY THE VEH BACK & THEY TOLD US THAT WE WERE ASKING TOO MUCH AND THAT WE ARE ACTING LIKE WE ARE THE VICTIM. WE ALSO CALLED THE SVS MGR, [XXX] TO MAKE HAVE THE VEH SERVICED AGAIN. HE WAS RUDE AND SAID HE DIDN'T WANT TO GET IN THE MIDDLE OF THIS WITH THE MANUFACTURE & TO NOT BRING THE VEH IN TO THEM FOR SVS & THEY WILL NOT BE PROVIDING A LOANER NOR A RENTAL FOR US. HE STATED HE WOULD HAVE AN ENGINEER COME OUT TO LOOK AT THE VEH TO DETERMINE THE COND. WE HAVE HEARD NOTHING. NISSAN HAS BEEN EVASIVE AND HAS NOT BEEN HONEST WITH US. KNOWING THAT VEH HAD SEVERAL MECHANICAL ISSUES, THEY ALLOWED US TO CONT TO DRIVE THIS VEH AND PUT US IN DANGER WITH NO REGARDS TO OUR SAFETY. JUST A DAY AGO WE SAW ON THE NEWS THERE ARE NOW TWO MORE RECALLS ON OUR VEH. NOW A TOTAL OF 12 RECALLS ON A BRAND NEW CAR! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR