NHTSA Complaint #10481545 — 2004 TOYOTA MATRIX

STEERING issue reported to NHTSA

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Crash 2 Injuries

Complaint Details

ODI Number	10481545
Vehicle	2004 TOYOTA MATRIX
Component	STEERING
Date of Incident	October 20, 2012
Date Filed	October 23, 2012
Mileage	120,000 miles
Crash	Yes
Fire	No
Injuries	2
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO DRIFT OFF TO THE RIGHT. THE CONTACT TRIED TO STRAIGHTEN UP THE STEERING WHEEL BUT IT LOCKED UP AND CAUSED HER TO CRASH INTO A DITCH. THE VEHICLE WAS DESTROYED AND THE DRIVER AND THE DRIVER SIDE REAR PASSENGER SUSTAINED MINOR INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHO DECLARED THE VEHICLE DESTROYED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INSPECTED AND THE INSURANCE COMPANY WAS GOING TO SEND AN AGENT TO LOOK AT THE VEHICLE. THE CAUSE OF THE FAILURE WAS UNKNOWN. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT WOULD SEND AN INVESTIGATOR TO THE DEALER TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 120,000. THE VIN WAS UNAVAILABLE.

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