NHTSA Complaint #10480114 — 2004 CHRYSLER PACIFICA

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED SHE WAS IN THE VEHICLE FOR TEN MINUTES WHEN SHE BEGAN TO SMELL AN OVERPOWERING GASOLINE ODOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE A DIAGNOSTIC WAS PERFORMED AND THE CONTACT WAS ADVISED THAT THE ONE OF THE FUEL HOSES HAD BECOME DETACHED, CAUSING THE FUEL PUMP TO FAIL. THE MECHANIC ADVISED THAT THE FUEL PUMP BE REPLACED. THE VEHICLE WAS REPAIRED FOR THE MISSING FUEL HOSE AND THE FUEL PUMP. A FEW WEEKS LATER, THE CONTACT NOTICED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHO ADVISED HER THAT THE ENTIRE FUEL LINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V471000 (FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS). THE FAILURE MILEAGE WAS UNAVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 84,000. THE VIN WAS UNAVAILABLE.