NHTSA Complaint #10473792 — 2008 DODGE GRAND CARAVAN

WE ARE A USED CAR DEALERSHIP THAT RECENTLY BOUGHT A 2008 DODGE GRAND CARAVAN WITH 118,000 MILES ON IT. A CUSTOMER WAS DRIVING THE VEHICLE WHEN THE INCIDENT OCCURRED. AFTER THE VEHICLE WAS DRIVEN APPROXIMATELY 5 MILES AND PLACED IN THEIR GARAGE, THE CUSTOMER NOTICED SOME SMOKE/STEAM COMING FROM THE VENTS. THE CUSTOMER ASSUMED IT WAS ASSOCIATED WITH THE AIR CONDITIONING AND WENT INTO THE HOUSE ONLY TO RETURN A MOMENT LATER TO CHECK ON THE VAN AND AT THAT TIME NOTICED A MASSIVE AMOUNT OF SMOKE COMING FROM THE VEHICLE. THE CUSTOMER QUICKLY BACKED THE VAN OUT OF THE GARAGE, TURNED IT OFF AND CALLED THE FIRE DEPARTMENT. BY THE TIME THE FIRE DEPARTMENT MADE THE BRIEF TRIP TO THE CUSTOMERS' HOUSE, THE VAN WAS COMPLETELY BURNT. THERE IS SOME DAMAGE TO THE SIDING ON THE HOUSE AS WELL. LUCKILY NO ONE WAS INJURED AND THE CUSTOMER WAS ABLE TO GET THE VAN OUT OF THE GARAGE. EVERYTHING IS COMPLETELY BURNT IN THE VAN-EVEN THE GLASS CURLED AND MELTED BECAUSE OF THE HEAT. CHRYSLER HAS BEEN MADE AWARE OF THE ISSUE. *TR