NHTSA Complaint #10473381 — 2005 MERCURY MONTEREY POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

Complaint Details

ODI Number	10473381
Vehicle	2005 MERCURY MONTEREY
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Date of Incident	July 10, 2012
Date Filed	August 27, 2012
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

2005 MERCURY MONTEREY. CONSUMER STATES PROBLEM WITH VEHICLE TRANSMISSION *TGW THE CONSUMER STATED THE TRANSMISSION WAS SERVICED AT 75,000 MILES THREE MONTHS AGO. THE CONSUMER RECEIVED A LETTER FROM FORD STATING THE TORQUE CONVERTER MAY FAIL DUE TO WORN GEARS IN THE CONVERTER. THE LETTER ALSO STATED THE PARTS WERE NOT AVAILABLE AND HE WOULD BE CONTACTED WHEN THEY BECAME AVAILABLE. HOWEVER, ON JULY 10, 2012 THE CONSUMER WAS TRAVELING ON THE INTERSTATE WITH THE CRUISE CONTROL SET ON 68 MPH, WHEN SUDDENLY THE VEHICLE LOST POWER AT ABOUT 200 YARDS FROM AN EXIT RAMP. HE WAS ABLE TO COAST OFF THE INTERSTATE TO A SAFE PLACE AND HAD THE VEHICLE TOWED TO THE DEALER. AFTER THE TORQUE CONVERTER WAS REPLACED, THE TECHNICIAN STATED THE SECOND GEAR IN THE TRANSMISSION WENT OUT. *JB

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