NHTSA Complaint #10453917 — 2005 MERCURY MONTEREY

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN THE VEHICLE SUDDENLY ACCELERATED, THE CONTACT DEPRESSED THE BRAKES BUT THE VEHICLE WOULD NOT RESPOND. AFTER UTILIZING THE PARKING BRAKE, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN STATED THAT WATER HAD ENTERED THE WIRING OF THE COMPUTER SYSTEM AND CAUSED THE FAILURE. THE TECHNICIAN DRIED THE WIRING BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER AGAIN, WHERE THE TECHNICIANS REPLACED THE COMPUTER BUT THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE. THERE WAS ALSO A FAILURE WITH THE REAR PASSENGER SIDE SLIDING DOOR, WHICH WOULD SPORADICALLY OPEN WITH THE VEHICLE PARKED AND THE KEY REMOVED FROM THE IGNITION. IN ADDITION, THE FUEL LEVEL GAUGE DISPLAYED AN INACCURATE AMOUNT OF FUEL AND ALL OF THE INSTRUMENT PANEL LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. UPDATED 5/11/12 *CN THE CONSUMER STATED THE COMPUTER ALSO WAS WET AND CAUSED SYSTEM FAILURE IN FEBRUARY 2010. IT WAS REPLACED THEN. LAST BRAKES TWICE. MARCH 12, 2012 VEHICLE WOULD NOT REVERSE AND RACED IN NEUTRAL, TORQUE CONVERTER FAILED. HANDICAP LIFT FAILED. UPDATED 06/14/2012 *JS