NHTSA Complaint #10472655 — 2007 FORD EDGE

MY 2007 FORD EDGE, BEGAN HAVING PROBLEMS WITH THE TRANSMISSION NOVEMBER 2011. WHILE DRIVING, PULLING ONTO VERY BUSY HIGHWAY, EDGE SLIPPED INTO NEUTRAL. NUMEROUS VEHICLES HAD TO SUDDENLY STOP TO PREVENT FROM CRASHING INTO ME. NEEDLESS TO SAY I WAS EXTREMELY UPSET, BUT ALSO VERY THANKFUL NO ONE WAS INJURED. NOW THE PROBLEM BEGINS. NOTIFIED CHAPMAN FORD ABOUT THIS PROBLEM WAS TOLD TO BRING IN EDGE. EXPLAINED TO SERVICE EDGE SLIPPED INTO NEUTRAL, ENGINE LIGHT CAME ON ALONG WITH WRENCH LIGHT. AFTER PULLING OFF TO SIDE OF ROAD STILL COULD NOT GET CAR TO MOVE. I THEN TURNED CAR OFF FOR A MINUTE OR SO, STARTED UP THE CAR AND IT WAS FINE. AFTER A FEW DAYS I RECEIVED A CALL TELLING ME IT WAS THE THROTTLE BODY AND WOULD COST 674.00 DOLLARS SINCE THIS WAS NOT COVERED UNDER WARRANTY. SO, THROTTLE BODY WAS REPLACED. NOW MY EDGE BEGAN HAVING THE EXACT SAME PROBLEM 1 MONTH AGO, WAS TOLD NOW IT WAS THE TRANSMISSION! PROBLEM IS WARRANTY EXPIRED 1 MONTH AGO. TIRED TO EXPLAIN HAD THE PROBLEM BEEN CORRECTED THE FIRST TIME, TRANSMISSION WOULD HAVE STILL BEEN UNDER WARRANTY. SPOKE WITH NUMEROUS PEOPLE INCLUDING FORD, TO BE TOLD THE SAME THING "WE CAN'T HELP SORRY YOUR WARRANTY EXPIRED". I AM NOW DRIVING MY EDGE WITH FEAR THIS CAN HAPPEN AT ANY TIME. IT GIVES NO WARNING WHAT SO EVER, BY THE WAY MY EDGE ONLY HAS 28,000 MILES AND IS VERY WELL MAINTAINED. I HAVE SEEN MANY COMPLAINTS ABOUT THIS PROBLEM, AND FORD DOES NOT SEEN TO WANT TO ADDRESS THE PROBLEM. HOPEFULLY, NO ONE WILL GET SERIOUSLY HURT AND FORD WILL STAND BY THERE EDGE! THANK YOU FOR YOUR TIME, I HOPE THIS IS HELPFUL FOR OTHERS AND THIS SAFETY PROBLEM CAN BE RESOLVED. *TR