NHTSA Complaint #10469943 — 2006 TOYOTA HIGHLANDER HYBRID

AS I ACCELERATED FROM A STOP AT A SIDE STREET TO ENTER HIGHWAY TRAFFIC, I WAS NEARLY REAR ENDED BY A LARGE TRUCK WHEN THE HH INVERTER FAILED. THE CAR SIMPLY SUDDENLY FAILED TO RESPOND WITH NO ADVANCE WARNING. SEVERAL DASHBOARD SYMBOLS LIT UP, INCLUDING CHECK HYBRID SYSTEM,'AND I WAS ONLY ABLE TO STEER TO SIDE OF THE ROAD. IT WOULD NOT RESTART AND WAS TOWED TO THE DEALER. THE DEALER CHECKED FOR RECALLS AND SAID THERE WERE NONE. I MENTIONED THE JUNE 2011 NOTICE WE'D RECEIVED, AND THAT WE WERE TOLD THAT THE PART WOULD NOT BE AVAILABLE UNTIL JAN. 2012. WE DID NOT RECEIVE MORE INFORMATION FROM TOYOTA AND CALLED THE DEALER IN JAN. FOR AN APPOINTMENT. AFTER A BRIEF INSPECTION, WE WERE TOLD THE PART WAS NOT DEFECTIVE AND NO REPLACEMENT NECESSARY.' WE HAD BEEN EXTRA CAUTIOUS AND LIMITED THE USE OF OUR HH FOR MONTHS, AND WERE DISAPPOINTED THAT THERE WAS NO EFFORT TO EXAMINE THE PART EARLIER OR VERIFY THE CONDITIONS OF USE OF THE VEHICLE. AFTER THE CAR WAS TOWED IN APRIL 2012, THE DEALER SAID WE NEEDED A PART, WHICH THEY ORDERED AND INSTALLED AT NO COST TO US WITHIN A FEW DAYS. THE MANAGER SAID THAT IT WAS A VERY EXPENSIVE PART, TOOK A LONG TIME TO INSTALL, AND THAT WE WERE "LUCKY TO HAVE THE WARRANTY."' THERE WAS NO MENTION OF THE INVERTER RECALL BUT THE INVOICE INDICATED THAT THERE WAS A "BOJ RECALL." THERE MAY HAVE BEEN AN EARLIER CLUE: ON DEC. 1, 2011 THE SAME DASHBOARD INDICATORS (CHECK HYBRID SYSTEM AND VRC) LIT UP IN THE MORNING WHEN I WENT TO START IT AND COULDN'T. WE ASKED DEALER ABOUT RECALLS, MENTIONED THE UPCOMING SCHEDULED NOTIFICATION (JAN. 2012), BUT WERE TOLD THERE WERE NONE, AND THAT PROBLEM WAS THE BATTERY. THIS MAY OR MAY NOT HAVE BEEN RELATED, BUT I WONDER IF THE DEALERSHIP EVER CONSIDERED THE INVERTER ISSUE IN ITS ANALYSIS. THIS 2006 HH HAD ONLY 25,259 MILES AT TIME OF FAILURE, ONLY 1 OWNER, AND RCVD REGULAR MAINTENANCE FROM DEALER. *TR