NHTSA Complaint #10469617 — 2000 VOLVO V70

AUGUST 8, 2012 I AM SENDING THIS COMPLAINT CONCERNING THE SERVICE I RECEIVED ON A RECALL FOR A 2000 V-70 VOLVO, CAMPAIGN# R115 ( VEHICLE SPEED ), NHTSA -CAMPAIGN# O6V441000, ACTION # EAQ-5021. I SCHEDULED AN APPOINTMENT WITH A VOLVO DEALERSHIP. I WENT TO THE SCHEDULED APPOINTMENT AND LEFT MY VEHICLE TO BE SERVICED. I WAS CALLED FROM THE DEALERSHIP AND WAS TOLD MY CAR WAS READY FOR ME TO PICK UP. AFTER DRIVING MY VEHICLE FOR ABOUT 15 MIN MAX. IT BEGAN UNFORTUNATELY WITH THE SAME SYMPTOMS I PREVIOUSLY WAS EXPERIENCING. I CALLED THE SERVICE DEPARTMENT WHERE I APPARENTLY HAD MY CAR SERVICED FOR REPAIR AND WAS TOLD BY THE MANAGER THAT I WOULD BE RESPONSIBLE FOR ANOTHER DIAGNOSIS, AND THAT IT WAS PROBABLY SOMETHING ELSE, SINCE THE RECALL SERVICE WAS DONE I DECIDED TO CALL THE: VOLVOCARS.US TELEPHONE #, @ 1-800-458-1552. I THOUGHT FOR SURE, I WOULD RECEIVE THE SUPPORT I NEEDED . I DID NOT. I WAS TOLD ONCE AGAIN, I WAS RESPONSIBLE FOR THE REPAIR. VERY UPSET, NEEDLESS TO SAY, I PROCEEDED ONCE AGAIN, AND CALLED THE MANAGER AT THE VOLVO DEALERSHIP. I EXPRESSED ONCE AGAIN, MY CONCERN WITH THE SERVICE PERFORMED. IN ADDITION TO THE SERVICE, I HAD SOME QUESTIONS CONCERNING THE SERVICE INVOICE . THEY HAVE YET TO BE ANSWERED. I HAVE ADOLESCENT CHILDREN WHO ARE PASSENGERS IN MY VEHICLE EVERYDAY, AND WE WOULD SO APPRECIATE!!! OUR CAR SERVICED AS IT SHOULD BE, PLEASE, THIS RECALL READS MORE THAN AN UPGRADE. APPARENTLY THIS UPGRADE WAS COMPLETED, I BEG TO DIFFER. THANK YOU FOR YOUR TIME AND CONSIDERATION IN THIS VERY CONCERNING MATTER, AS I LOOK FORWARD TO HEARING FROM YOUR OFFICE. AT YOUR MOST EARLIEST CONVENIENCE. *TR