NHTSA Complaint #10469336 — 2004 VOLVO XC90

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10469336
Vehicle	2004 VOLVO XC90
Component	ELECTRICAL SYSTEM
Date of Incident	June 9, 2011
Date Filed	August 6, 2012
Mileage	152,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I WAS DRIVING 65 MPH ON THE I-95 WHEN MY WINDSHIELD TURNED ON BY ITSELF, THEN I GOT ABS SYSTEM FAILURE ALERT ADVISING ME TO PULL OVER SAFELY. NEXT THE DASHBOARD DIED, WINDOWS DIDN'T WORK AND THE POWER STEERING SEEMED TO STOP WORKING. IT WAS VERY SCARY. I GOT THE VEHICLE TO A DEALERSHIP AS LUCKILY WE WERE CLOSE TO OUR DESTINATION. I TURNED OFF THE IGNITION AND EXPLAINED THE PROBLEM TO THE TECH. HE TURNED THE CAR BACK ON AND IT WAS LIKE NOTHING HAD EVER HAPPENED. THE DASHBOARD LIT UP FINE AND THE WINDOWS WORKED FINE. HOWEVER, I DID HAVE A MESSAGE STATING I NOW HAD AN AIRBAG ISSUE. THEY KEPT THE CAR FOR 3 DAYS TRYING TO RECREATE WHAT I HAD DESCRIBED AND THEY COULD NOT FIGURE IT OUT. THIS INCIDENT HAPPENED ABOUT A YEAR AGO. IT'S HAPPENED NO FEWER THAN 8 TIMES SINCE THEN. I'VE TAKEN IT TO OTHER DEALERSHIPS. I'M ALWAYS CHARGED A DIAGNOSTIC FEE AND THEY CAN NEVER FIGURE OUT WHAT'S GOING ON. IT'S VERY SCARY AS THERE DOESN'T SEEM TO BE ANY RHYME OR REASON WHEN THE ISSUE WILL OCCUR. SOMETIMES MY WINDSHIELD WIPER GOES ON IT'S OWN AND SOMETIMES MY STEREO FLICKS ON AND OFF; THEN I GET THE ABS SYSTEM FAILURE AND DASHBOARD GOES DEAD. VOLVO REALLY NEEDS TO FIGURE THIS OUT BEFORE SOMEONE GETS HURT. *TR

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