NHTSA Complaint #10467036 — 2008 FORD ESCAPE HYBRID

THIS IS THE SECOND OF TWO INCIDENTS WHERE POWER WAS LOST AND THE CAR BECAME UNRESPONSIVE. FIRST, WAS ONE WEEK PRIOR DRIVING FROM LA TO SAN DIEGO AT 5PM. WE GOT A FLAT ON THE HIGHWAY IN IRVINE CA. WE PULLED OVER AND CHANGED THE TIRE BUT WHEN WE STARTED THE ENGINE IT WOULD NOT START. THE LIGHTS CAME ON BUT WITH A WARNING LIGHT TO "STOP SAFELY NOW". I THOUGHT THIS WAS FROM THE TIRE AND PRESSED THE RESET BUTTON BUT THE WARNING WOULD NOT CLEAR. WE JUMPED THE CAR ONCE AND WERE UNSUCCESSFUL, WE JUMPED IT AGAIN AND AGAIN NOTHING, WE TOWED THE VEHICLE TO A MECHANIC AND THE TOW TRUCK TRIED TO JUMP IT AGAIN AND THIS TIME THE LIGHTS WOULD NOT COME ON. WE JUMPED WHILE HOLDING THE BUTTON FOR THE HIGH VOLTAGE BATTERY WHICH WE FOUND OUT ABOUT IN THE MANUAL BUT THE CAR WOULD NOT START. WE PAID THE TOW AND CALLED FOR A RIDE HOME. I MISSED WORK AND MY MOTHER TOOK ME BACK TO LA TO WAIT FOR THE CAR. THE MECHANIC REPLACED THE BATTERY. I WAITED 8 HOURS FOR THE MECHANIC TO SAY THAT THE CAR NEEDED TO BE TAKEN OUT OF A SAFETY MODE AND THAT THIS CAN'T BE DONE MANUALLY IN THE EVENT IT HAPPENED AGAIN. THE NEXT WEEK, AFTER PULLING OUT OF THE DRIVEWAY TO GO HOME SUNDAY NIGHT THE RED TRIANGLE LIGHT CAME ON AND WARNED ME TO "STOP SAFELY NOW" AND THEN I COULD NOT ACCELERATE PAST 20MPH AND THEN 10MPH AS I SLOWED TO PULL OVER. I KILLED THE ENGINE, WAITED TEN MIN. AND RESTARTED BUT THE CAR WOULD NOT ACCELERATE AND THE LIGHT CAME ON AGAIN. I WAITED UNTIL MIDNIGHT TO BE TOWED TO THE DEALER, GOT A RIDE, AND I AM NOW ON THE BUS UNTIL SOMETHING CAN BE DONE. AFTER RESEARCHING OTHER COMPLAINTS I AM SAD TO FIND THAT THIS PROBLEM IS COMMON, IT IS UNRESOLVED, IT IS DANGEROUS FOR A SAFETY MECHANISM TO CAUSE THE DRIVER TO SUDDENLY LOSE POWER, AND IT IS INCONVENIENT TO BE STRANDED AND UNABLE TO TROUBLESHOOT THE CAR IF THERE IS NOTHING WRONG WITH THE ENGINE AND IT IS A COMPUTER MALFUNCTION. *TR