NHTSA Complaint #10465531 — 2011 FORD FOCUS STEERING

Complaint Details

ODI Number	10465531
Vehicle	2011 FORD FOCUS
Component	STEERING
Date of Incident	July 2, 2012
Date Filed	July 13, 2012
Mileage	30,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

THE CAR HAS POOR STEERING, POOR SUSPENSION CONTROL OVER BUMPS, AN ACKNOWLEDGED BUT UNREPAIRED TRANSMISSION MOUNT, SEVERE ALIGNMENT ISSUE, TIRES ARE FEATHERED AND CUPPED PER DEALER AND DEALER IS NOT WILLING TO FIX IT. THE CARE IS UNSAFE TO DRIVE BUT THE DEALER STATES IF WE DO NOT PURCHASE NEW TIRES, PAY FOR AN ALIGNMENT THAT THEY WILL NOT FIX THE FAULTY TRANSMISSION MOUNT. IT HAS BEEN AT 3 FORD DEALERS IN THE PAST 3 WEEKS. I SAID NOTHING IS WRONG (THOMAS FORD IN BEVERLY MA), NEXT FIXED A BEARING AND 2 SUSPENSION PARTS AND SAID IT IS FIXED (IT WAS NOT) (DANVERS MOTOR COMPANY, DANVERS MA) AND FINALLY THE SELLING DEALER SAID THE ALIGNMENT, TIRES AND TRANSMISSION MOUNT ARE FAULTY (JACK MADDEN FORD, NORWOOD, MA). THIS CARE IS UNSAFE AND IS UNDER BUMPER TO BUMPER WARRANTY. *TR

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