NHTSA Complaint #10465482 — 2011 TOYOTA HIGHLANDER STRUCTURE:BODY

Complaint Details

ODI Number	10465482
Vehicle	2011 TOYOTA HIGHLANDER
Component	STRUCTURE:BODY
Date of Incident	July 12, 2012
Date Filed	July 12, 2012
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TOYOTA HAS ISSUED A TSB FOR WARPING HINGES FOR THE POWER REAR HATCH. THE HATCH EVENTUALLY WILL NOT CLOSE PROPERLY OR AT ALL. THIS IS MAINLY DUE TO THE MOTOR PUTTING TOO MUCH PRESSURE ON THE DRIVERS SIDE HINGE. THIS IS HAPPENING TO ALL HIGHLANDER RIGHT NOW WITH POWER OPEN CLOSE FEATURES. EVEN THE ONES WITH THE NEW DESIGN HINGES. TOYOTA IS ALSO SAYING THAT THEY WILL NOT COVER THESE HINGES OUT OF WARRANTY. MINE ARE BEING REPLACED RIGHT NOW. BUT THE 2012 HIGHLANDER RENTAL I HAVE RIGHT NOW HAS THE SAME ISSUE. AND THIS ONE WOULD NOT BE INCLUDED IN THE TSB SINCE IT HAS THE NEW HINGES. I AM WORRIED THAT DOWN THE ROAD THIS HATCH WILL OPEN AT HIGH SPEEDS ON THE HIGHWAY OR ANYWHERE.. HOW WOULD YOU KNOW SOMETIMES THAT THE HATCH DID NOT CLOSE? I HAD TO PUT A ACCIDENT DATE ABOVE TO FILE. THERE IS NO ACCIDENT, I AM TRYING TO PREVENT ONE. *TR

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