NHTSA Complaint #10463444 — 2003 FORD WINDSTAR

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 11V030000 (STRUCTURE: FRAME AND MEMBERS:UNDERBODY SHIELDS). THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR RECALL REPAIRS TO THE FRONT PASSENGER SIDE SUB FRAME AND THE REAR AXLE. THE VEHICLE WAS REPAIRED HOWEVER, THE SUB FRAME FAILED A FEW MONTHS LATER. THE CONTACT WENT TO HAVE AN ALIGNMENT PERFORMED ON THE VEHICLE AND WAS ADVISED THAT SHE NEEDED TO TAKE THE VEHICLE TO THE DEALER BECAUSE THE SUB FRAME WAS RUSTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT THERE WAS A HOLE IN THE SUB FRAME AND THE VEHICLE WAS NO LONGER SAFE TO DRIVE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.