NHTSA Complaint #10462889 — 2005 JEEP GRAND CHEROKEE

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10462889
Vehicle	2005 JEEP GRAND CHEROKEE
Component	STRUCTURE
Date of Incident	June 15, 2010
Date Filed	June 24, 2012
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

ALL DOOR HANDLES ARE BROKEN ON THE INSIDE. THESE HAVE NOT BEEN USED IMPROPERLY. THE PLASTIC BEHIND THE HANDLE IS VERY WEAK AND IT BREAKS. NEITHER OF MY BACK DOORS CAN BE OPENED FROM THE INSIDE. I AM COMPLETELY RESTRICTED FROM USING THE BACK SEAT OF MY CAR BECAUSE IF AN ACCIDENT WERE TO OCCUR, ANYONE IN THE BACK SEAT WOULD BE TRAPPED INSIDE THE VEHICLE. FRONT DOORS ARE EQUALLY BROKEN BUT CAN BE OPENED AFTER A FEW TRIES. THE HAZARD IS STILL THERE FOR MYSELF AND ANYONE IN THE FRONT SEAT. ALTHOUGH THIS PLASTIC IS AN INDEPENDENT PIECE, THE DEALER WILL ONLY SELL THE WHOLE INDOOR PANEL AT $500.00 EACH DOOR PANEL PLUS LABOR. I CALLED TO FILE A COMPLAINT WITH CHRYSLER AND THEY RESPONDED "YOU ARE ON YOUR OWN. THE ARE NO RECALLS OR WARRANTY. YOU HAVE TO PAY IT ON YOUR OWN". THEN I TRY TO FIND GENERIC OR AFTERMARKET HANDLES AND REALIZE THAT LITERALLY EVERY SHOP I VISITED HAS DOZENS OF CUSTOMERS WITH MY SAME CAR AND MY SAME PROBLEM, SOME THAT CHRYSLER RESPONDED TO AND SOME THAT THEY DID NOT. ANYWAYS, IT IS A SERIOUS DEFECT ON THE JEEP GRAND CHEROKEE 2005 INDOOR HANDLES THAT IS PUTTING PEOPLE'S LIVES AT RISK AND CHRYSLER IS NOT DOING ANYTHING ABOUT IT BUT BULLY THEIR CUSTOMERS AND AVOIDING THEIR RESPONSIBILITY. *TR

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