NHTSA Complaint #10461605 — 2003 HONDA PILOT

2003 HONDA PILOT. CONSUMER WRITES IN REGARDS TO RECALL 12V-136 CONCERNING LOW BEAM HEADLIGHTS *TGW ON DECEMBER 7, 2011, THE CONSUMER TOOK THE VEHICLE IN FOR SERVICE DUE TO THE A/C NOT WORKING. THE DEALER FOUND THE BLOWER MOTOR TRANSISTOR WAS FAULTY. THE AC TRANSISTOR WAS REPLACED AND RE-TESTED AND OPERATING NORMALLY. THE CONSUMER STATED PRIOR TO TAKING THE VEHICLE IN TO REPLACE THE AC TRANSISTOR, THE LOW AND HIGH BEAM HEADLIGHTS WERE WORKING. THE VERY NEXT MORNING, SHE DISCOVERED THE LOW BEAM HEADLIGHTS WERE NO LONGER WORKING. ON DECEMBER 13, 2011 BOTH LOW BEAM HEADLIGHTS WERE REPLACED AT A COST OF $ 142.06. IN APRIL 2012. THE LOW BEAM HEADLIGHTS WOULD GO OFF FOR A FEW DAYS AND THEN COME BACK ON AGAIN. ON MAY 10, 2012, THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL, STATING THE LOW BEAM TERMINAL WOULD BE REPLACED, AND IF NECESSARY THE COMBINATION LIGHTING SWITCH WOULD BE REPLACED TOO. ON THE SAME DAY SHE RECEIVED THE NOTICE, THE LOW BEAM HEADLIGHTS WENT OUT AGAIN. THE CONSUMER INFORMED THE DEALER, THE LOW BEAMS WEREN'T WORKING AND THEY ADVISED HER THAT THE LOW BEAM BULBS NEEDED TO BE REPLACED. THE CONSUMER ASKED THE DEALER, WOULD REPLACING THE LOW BEAM TERMINAL FIX THE PROBLEM, AND THE SERVICE ADVISOR RESPONDED BY SAYING NO, AS THE TERMINAL HAD NOTHING TO WITH THE LOW BEAM. THE VEHICLE WAS SERVICED AND LATER THAT AFTERNOON, THE LOW BEAM LIGHTS WERE WORKING AGAIN. ON MAY 21, 2012. THE LOW BEAM HEAD LIGHTS FAILED AGAIN. THE CONSUMER STATED THE DEALER ONLY REPLACED THE COMBINATION LIGHT SWITCH AND NOT THE LOW BEAM TERMINAL. THE LOW BEAMS ARE CURRENTLY NOT WORKING, WHICH IS FORCING THE CONSUMER TO USE THE HIGH BEAM LIGHTS. *JB UPDATED 09/06/12. *JB