NHTSA Complaint #10460733 — 2002 TOYOTA HIGHLANDER ELECTRICAL SYSTEM

Complaint Details

ODI Number	10460733
Vehicle	2002 TOYOTA HIGHLANDER
Component	ELECTRICAL SYSTEM
Date of Incident	February 9, 2012
Date Filed	June 5, 2012
Mileage	118,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

THE HEATER WOULD NOT PROVIDE HOT AIR. I PUSHED IN ON THE SWITCH AND THE HEAT WOULD WORK AS LONG AS I HELD THE SWITCH PUSHED IN (NOT DESIGNED TO BE PUSHED - ROTARY SELECTOR). EVENTUALLY, EVEN PRESSING THE SWITCH IN WOULD NOT WORK. I WENT ON LINE AND FOUND A DISCUSSION BLOG THAT DISCUSSED MY EXACT ISSUE. I FOLLOWED THE RECOMMENDATION AND PULLED THE FACE COVER OFF, REMOVED THE CONTROL PANEL AND DISCOVERED EXACTLY WHAT HAD BEEN DESCRIBED - A BROKEN SINGLE STRAND WIRE THAT RAN TO THE BACK OF THE SWITCH. I ATTEMPTED TO MAKE THE REPAIR USING A MULTI-STRAND WIRE AS RECOMMENDED BECAUSE THE DEALER REPAIR OPTION WAS $1,000. THE HEATER APPEARS TO WORK -SLIGHTLY, BUT NOW I HAVE NO AC. I THINK THE CIRCUIT BOARD WAS DAMAGED BY THE SOLDERING IRON HEAT. BECAUSE WE LIVE IN THE SEATTLE AREA, THIS CAUSES ISSUES WITH THE WINDOW DEFOGGER AS WELL AS HAVING NO AC. *TR

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