NHTSA Complaint #10459992 — 2012 CHEVROLET EQUINOX

FOUR DIFFERENT TIMES THE REAR HATCH WAS OPEN AND HAS UNEXPECTEDLY COME DOWN AND HIT PEOPLE IN THE BACK. NO BUTTONS HAVE BEEN PUSHED TO START THIS ACTION. ONE TIME THE HATCH RAISED UNEXPECTEDLY. THE CHEVY DEALER HAS STUDIED THE PROBLEM AND REPLACED TWO PARTS WHICH DID NOT SOLVE THE PROBLEM. THE DEALER SAYS THEY CANNOT GET MORE INFORMATION FROM GM CENTRAL ON SOLVING THE PROBLEM. A PERSON WITH A GM TERRAIN HAD THE SAME PROBLEM DURING THE TIME I HAVE HAD MY EQUINOX PROBLEM. I BELIEVE HE IS IN PHILADELPHA, BUT I HAVE FOUND HIM ONLY BY AN INTERNET NAME OF "PHILLYTHEKID" AND DON'T KNOW IF HIS SUV GOT FIXED. I BELIEVE THERE MUST BE A GM ENGINEER WHO DESIGNED THE HATCH SYSTEM, (WHICH IS TERRIBLY COMPLICATED), AND THIS PERSON COULD SOLVE THE PROBLEM. THERE ARE SEVERAL CONTROL BOXES INVOLVED, AND NUMEROUS INTERLOCKS. BUT NO ONE CAN REACH THIS PERSON THROUGH CHEVROLET DEALERS AND CUSTOMER ASSISTANCE PEOPLE, AND THAT AMAZES ME. THE ONLY REASON I FIND FOR SUCH A FIREWALL IS THAT GM DOESN'T WANT TO SPEND TIME AND MONEY ON A PROBLEM THAT IS NUMBERED IN TENS, NOT THOUSANDS. THEY WOULD JUST AS SOON WE FEW PEOPLE GO AWAY AND BUY ANOTHER BRAND. I CAN FIND SEVEN INSTANCES OF UNEXPECTED HATCH ACTIONS ON THE NET THAT ARE FROM VARIOUS GM SUVS. THE GM DEALERS HAVE FOUND NOTHING IN THEIR GM SITES. I WANT MY CAR FIXED SO NO ONE WILL BE HURT. *TR