NHTSA Complaint #10457726 — 2009 FORD F-150

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number	10457726
Vehicle	2009 FORD F-150
Component	ENGINE AND ENGINE COOLING
Date of Incident	December 14, 2010
Date Filed	May 7, 2012
Mileage	58,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE CHECK ENGINE LIGHT STARTED GOING ON AND OFF PERIODICALLY. AFTER THREE VISITS TO THE DEALER THEY DETERMINED THAT THERE ARE NO MECHANICAL PROBLEMS. THEY RESEARCHED AND DETERMINED THERE IS A COMPUTER PROGRAM PROBLEM WITH THE MAIN COMPUTER THAT CAUSES THE LIGHT TO GO ON. THEY TOLD ME THAT I WOULD HAVE TO PAY TO GET AN UPDATE TO THE COMPUTER PROGRAM THAT WOULD CORRECT THIS PROBLEM. IT COST ME THREE VISITS AND A $85 BILL TO FIND OUT THE PROBLEM IS WITH THEIR COMPUTER PROGRAM. THEY KNOW THERE IS A PROBLEM WITH THEIR PROGRAM AND THEY WANT THE VEHICLE OWNER TO PAY OVER $200 TO FIX IT. HOW DO THEY FIGURE THAT IS THE OWNER'S FAULT? *TR

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